Patrick Casseday – Schneider Electric: Using 360 surveys to increase sales revenue

Listen to People Performance Radio Episode 65:

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Patrick Casseday, Manager of Training & Development for Schneider Electric describes how they leveraged 360 surveys to increase sales performance among independent distributors. Schneider Electric was faced with the challenge of relying on the sales performance of individuals who are not formally part of the company. To address this challenge they created a set of tools that allowed distributors to assess and develop the capabilities of individual sales people. Although the solution initially met resistance, the clear impact it has on the bottom line led several distribution companies to now make its use mandatory.

Gain insight into how to improve the performance of the people who sell your products, even if you do not formally manage them – this week on People Performance Radio.

360 Feedback

Listen to People Performance Radio Episode 2:

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Your hosts Jim Matheson and Steve Hunt discuss how honesty gets tricky when it comes to 360 Feedback while Dave De Jear conducts an interview with Sandy Turausky From Residential Credit Solutions

360 Degree Feedback
No specific web links were discussed during the show, however here a couple key links worth checking out if you’d like to dig deeper on the subject of Multi-Rater feedback.

  • SuccessFactors 360 Degree Reviews
  • The Game of Work – Enjoying work as much as play – Why do sports participants have constant feedback on their performance, yet there is often little to none in the workplace? Video Presentation and Slides


    Interview: Residential Credit Solutions
    Sandy Turausky (LinkedIn Profile)

    Residential Credit Solutions, Inc. (RCS) (www.residentialcredit.com) is a specialized mortgage servicing company whose mission is to help its customers maintain home ownership any way it can. It was created to fill a void left by the departure of many sub-prime mortgage companies and to support the need for solid, mortgage servicing experience in a challenging real estate and mortgage environment.